Terms, Returns & Privacy

Terms & Conditions of Sale

1. About SewLottie

SewLottie is an independent print studio operated by Cheryl trading as SewLottie. These terms explain how we supply clothing, personalised gifts, vinyl decals and printed goods to customers buying for personal use.

For product questions, order changes, cancellation requests or complaints, email contact@sewlottie.com. Include your order number if you have one. Any separately agreed quotation or specification forms part of your order. These terms do not take away your statutory consumer rights.

2. Choosing and placing your order

Please read the product description and check the size, colour, material, design, quantities and personalisation before paying. Garment sizes and measurements can differ between products; use the relevant size information rather than assuming every garment fits alike.

For personalised products, enter names, wording, capital letters and dimensions exactly as required. If you notice a mistake, contact us as soon as possible. We will tell you whether a change can still be made and obtain your agreement before any additional charge. Changes may not be possible once preparation or production has started. This does not affect any cancellation right that applies by law.

An automated order acknowledgement confirms that we have received your order. If we cannot fulfil it because of availability, a pricing error or an unresolved specification, we will contact you promptly and refund payments for goods we cannot supply. We will not substitute a different item, design or price without your agreement. Keep your order confirmation and a copy of these terms for your records.

3. Personalisation, artwork and previews

Where a proof is provided, check it carefully and tell us about any requested corrections before approving it. Not every product includes a separate artwork proof; follow the information on the listing or quotation.

Design Studio previews illustrate your chosen wording and options. They are not a guaranteed colour match or a production proof. Screens, lighting and material finishes can affect how colours, glitter and metallic vinyl appear. Small natural differences in fabric and hand-finished positioning may occur, but the goods must still match their description and agreed specification.

Please only supply artwork, logos, photographs or wording that you own or are entitled to use. You allow us to use that material to prepare and fulfil your order. We may decline work that is unlawful or infringes someone else’s rights; we will explain if we cannot fulfil your order.

4. What is included

Unless the listing expressly says otherwise, an iron-on, permanent vinyl or DTF transfer listing is for the decal or transfer only. Clothing, glassware, display items, irons and styling props shown in photographs are not included.

Iron-on vinyl and DTF transfers require suitable fabric and the specified application method. Permanent self-adhesive vinyl is intended for compatible clean, dry, smooth surfaces and is not an iron-on fabric product. Follow the supplied application and care instructions. Contact us if you are unsure about your intended use before ordering.

Incorrect application, unsuitable surfaces or care contrary to clear instructions can cause damage. We will assess reported problems fairly; this wording does not exclude responsibility for faulty goods, inaccurate descriptions or inadequate instructions.

5. Prices and payment

Prices are displayed in pounds sterling. The product page and checkout show the price, selected options and delivery charges payable for your order. Any applicable taxes are included in the price shown to consumers. The available payment methods are shown at checkout.

Where an order requires a bespoke delivery or artwork quotation, the relevant charges must be agreed before we proceed. We will not add optional paid extras without your agreement.

6. Production and delivery

FedEx urgent delivery: This does not mean your order is made or dispatched the same day. We will aim to dispatch sooner where production capacity allows, but earlier dispatch is not guaranteed. Production time is separate from delivery transit time, which begins after dispatch. Please email contact@sewlottie.com before ordering if you need an item for a particular date.

Please check the listing and any agreed quotation for production and delivery information. Production time is separate from the carrier’s transit time. If you need an item for a particular date, contact us before ordering so we can confirm whether that deadline can be agreed.

Delivery options, charges and restrictions are shown before you place an order, or set out in an agreed quotation. Unless we agree otherwise, we will deliver within 30 days of accepting your order. If there is a delay, we will let you know and explain your options. Your statutory rights concerning late delivery remain unaffected.

Please provide an accurate delivery address and contact us promptly if it needs correcting. Goods remain our responsibility until they come into your physical possession, or that of a person you identify to receive them, except where you independently appoint a carrier that we have not offered.

If an order is missing or arrives damaged, contact us so we can investigate and put things right. You do not have to resolve a delivery problem with our carrier yourself.

7. Changes, cancellations and returns

Our Returns & Cancellations Policy below forms part of these terms. It distinguishes standard non-personalised goods from goods made to your specifications or clearly personalised. The personalised-goods exception does not remove your rights if something is faulty, not as described or does not meet the agreed specification.

8. Problems and complaints

Email contact@sewlottie.com with your order number and a description of the problem. Photographs can help us understand an issue, but we will not impose unreasonable barriers to exercising your legal rights. We will explain the next steps and any return arrangements.

We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill. Nothing in these terms limits liability where it cannot lawfully be limited, including for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

9. Using this website

Please use the website lawfully and do not interfere with its security or operation. Our original artwork, photographs, branding and website content remain protected by intellectual property rights. Buying a product does not transfer copyright in our designs. This does not restrict your normal personal use of goods you have purchased.

If you create an account, keep your sign-in details secure and ensure your contact information is current. We use personal information as described in the Privacy Policy.

10. These terms and the law

The terms applying when you place an order govern that order. Later website changes do not retrospectively reduce your rights. If a term cannot lawfully be enforced, the remaining terms continue to apply.

These terms are governed by the law of England and Wales, without depriving you of mandatory protections available where you live. UK consumers may bring proceedings in the courts of the UK country in which they live, where permitted by law.

Returns & Cancellations

Something wrong with your order? Please email contact@sewlottie.com. We want to help put it right.

Standard, non-personalised goods: changing your mind

For eligible goods bought online, you may cancel without giving a reason from the time you place your order until 14 days after you, or someone you nominate, receives the goods. If a single order is delivered in separate parts, the cancellation period normally runs from receipt of the last item.

Tell us clearly that you wish to cancel by emailing contact@sewlottie.com. You can use the optional cancellation form below, but you do not have to. You must then send the goods back within 14 days of telling us you are cancelling. We will provide return instructions and the correct returns address; contacting us is not a request for permission to exercise a statutory cancellation right.

You may inspect the goods as you reasonably would in a shop. If you handle them beyond what is necessary to establish their nature, characteristics and functioning, we may make a lawful deduction for the actual reduction in value. Please pack returns securely and include your order details. Original packaging is helpful where available, but is not a condition of your statutory rights.

You pay the direct cost of a change-of-mind return, provided we informed you of that responsibility before purchase. Keep proof of posting. We will refund the amount due without undue delay and no later than 14 days after receiving the goods back or, if earlier, receiving evidence that you have sent them back. If the goods have not been dispatched or we collect them, the applicable statutory refund timetable will be followed.

When you cancel the whole eligible order, the refund includes the cost of our least expensive standard delivery option offered for that order. If you selected a more expensive delivery service, we do not have to refund the extra upgrade cost. We do not charge a cancellation or restocking fee. Refunds use the original payment method unless you expressly agree otherwise, without a refund fee.

Personalised or made-to-specification goods

The statutory change-of-mind cancellation right does not apply to goods made to your specifications or clearly personalised, such as a name decal, an item printed with your own wording or a product made with your bespoke artwork.

An item is not automatically exempt simply because it is printed to order or because you choose a standard size or colour from our usual range. We will apply the exception only where it properly applies to your particular goods.

If you need to change or cancel a personalised order, contact us promptly. We will tell you whether we can agree a change or cancellation before work has progressed. This is separate from your rights if the goods are faulty, misdescribed or do not match the agreed personalisation.

Faulty, damaged or misdescribed goods

All goods must be of satisfactory quality, fit for their purpose where required by law, and as described. These rights apply to personalised goods and sale items as well as full-price standard products.

If goods do not meet these requirements, you normally have a short-term right to reject them for a full refund within 30 days of delivery. You can also ask about repair or replacement. After that period, rights to repair, replacement, a price reduction or final rejection may still apply depending on the circumstances. Your legal rights do not simply end after 30 days.

We will bear reasonable return costs where goods are faulty or otherwise do not conform to the contract. Please contact us so we can agree a suitable return or collection arrangement. Where you are entitled to a refund under the Consumer Rights Act, it will be made without undue delay and within 14 days after we agree that you are entitled to it.

We may ask for order details, a description and helpful photographs to assess the issue. Please do not continue using an item if that could worsen a fault. Wear and tear, accidental damage or damage you cause through misuse are not manufacturing faults, but we will consider the circumstances and the instructions supplied.

Sale items and exchanges

Sale items have the same statutory rights as full-price goods. We do not exclude refunds solely because an item was discounted. A fault specifically explained before purchase does not normally give a right to a remedy for that particular disclosed fault.

If you would like a different size or design, contact us. Any voluntary exchange depends on availability and whether the item is personalised. You may use your cancellation rights for eligible standard goods instead; statutory remedies for faulty goods are unaffected.

Optional cancellation form

Use this only if you wish to cancel an eligible order. Send it to contact@sewlottie.com.

Nothing in this policy limits your statutory consumer rights.